These Terms of Service (“Terms”) are between Joi Pet Hotel (“we,” “us,” or “our”), registered as 202503270903 (003781368-P) at NO 32, 1ST FLOOR, JALAN BATU NILAM 3, BANDAR BUKIT TINGGI 1, 41200 KLANG, SELANGOR, and you, the user (“you” or “your”), who accesses or uses our website and services. By using our website or services, you agree to these Terms. Please read them carefully.
1. Services & booking
- We offer a range of pet care services in the Klang Valley area. Details of available services are provided on our website and may be updated from time to time.
- All bookings are subject to availability and our acceptance.
- All prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.
- Full payment is required at the time of booking. We accept payment methods listed on our website
2. Account Registration
- Customers must register an account with Joi Pet Hotel before making a booking. Registration allows us to collect and manage all necessary pet-related information to ensure proper care and smooth arrangements.
- You may register an account yourself via our website, or our staff can assist you in creating an account if needed.
- It is your responsibility to provide accurate and up-to-date information during registration and to update your account with any changes regarding your pet’s health, behavior, or care requirements.
- Customers are required to upload a valid vaccination card for each pet in their pet profile as part of the registration process.
3. Cancellations & Refunds
- Cancellations must be made at least 24 hours before the scheduled check-in date to qualify for a full refund.
- If a cancellation is made less than 24 hours before check-in, a 50% refund will be provided.
- Refunds, if applicable, will be processed within 7 business days to the original payment method.
- No refunds will be provided for early pick-up or unused services once the pet has checked in.
- Requests for changes to bookings (such as rescheduling) are subject to availability and must be made as early as possible.
4. Pet Health, Requirements & Behavior
- All pets must be healthy, vaccinated, and fit for boarding or services. Proof of vaccination and current health status may be required.
- Owners must inform us of any medical conditions, history of aggression, recent illness.
- All pets must be free from fleas, ticks, and other parasites. Pets found to have parasites will be treated at the owner’s expense Or may be refused entry. If a pet is found to have fleas, ticks, or other parasites during their stay, the owner is required to compensate Joi Pet Hotel for all related losses and expenses, including but not limited to:
- Cost of treating the affected pet (medication, veterinary fees, special cleaning, etc.)
- Cost of treating and cleaning affected areas of the facility
- Cost of treating other pets that may have been exposed
- Loss of business or income due to temporary closure of affected rooms or areas for disinfection
- Additional staff time and resources required for extra cleaning or care
- Owners must provide detailed written instructions for any medication or special care needs. Medications should be clearly labeled with the pet’s name and dosage instructions. Additional charges may apply for administering medication or special care.
- We reserve the right to refuse service or playground access to pets that pose a health or safety risk to other pets or staff, including aggressive, destructive, or antisocial behavior, or contagious conditions. Pets that display such behavior may be separated or refused further service.
- We are not responsible for minor incidents such as scratches, fights, or stress-related issues that may occur despite reasonable supervision and care.
- Important: Some pets may experience digestive upset due to unfamiliar food provided by the pet hotel. Owners are encouraged to supply their own pet’s usual food to minimize this risk. We are not liable for mild digestive issues caused by dietary changes.
- Access to the pet playground is only eligible for non-aggressive and sociable pets.
5. Limitation of Liability & Owner’s Representations
- While all reasonable care will be taken, Joi Pet Hotel is not liable for loss, injury, illness, or death except in cases of proven negligence.
- Joi Pet Hotel is not responsible for loss or damage to personal items (beds, toys, etc.) brought by owners for their pets.
- Owners confirm that all information provided about the pet is accurate and complete. You agree to indemnify us against any claims or damages arising from your failure to provide accurate information or comply with these Terms.
- In the event of illness, injury, or emergency, we will attempt to contact you and/or your designated emergency contact. If urgent care is required, we may seek veterinary assistance at your cost. All costs incurred for medical emergencies are the responsibility of the owner.
6. Abandonment Policy
- If a pet is not picked up within 7 working days after the agreed check-out date and all reasonable efforts to contact the owner fail, the pet will be considered abandoned. Joi Pet Hotel reserves the right to put the pet up for adoption and to handle the situation in accordance with local laws and in the best interest of the pet. Additional boarding fees may apply until the pet is collected or adopted.
7. Owner Responsibilities
- Owners must provide complete and accurate information about their pet, including health status, vaccinations, medical needs, and behavioral history.
- Pets must arrive up-to-date on vaccinations and free from contagious illnesses or parasites.
- Owners are responsible for supplying all necessary medication, food, or special care items, with clear written instructions.
- Owners are liable for any damages or injuries caused by their pet to other pets, staff, or property during their stay.
- All fees incurred during the pet’s stay, including medical care, extended boarding, or damages, are the owner’s responsibility and must be paid in full.
- Owners must provide current contact details and be reachable for the duration of their pet’s stay.
8. Media
- Owners can opt out by unchecking the box labeled: “I acknowledge and allow my pet’s photo and video to show up on Joi Pet Hotel social media posts for promotional purposes.” during Checkout Process
9. User Conduct & Intellectual Property
- You agree to use our website and services for lawful purposes only.
- Do not misuse our website, attempt unauthorized access, or disrupt our services.
- All content on our website, including text, images, logos, and designs, is our property or used with permission and may not be copied or used without consent.
10. Changes to Terms
- We may update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our website or services constitutes acceptance of the revised Terms.
This Terms of Service is an agreement between Joi Pet Hotel (“we,” “us,” or “our”) and the customer (“you” or “your”) who books or uses our Pet’s Rides service. By making a booking or using the service, you agree to the following terms and conditions.
1. Pet Requirements
- Only healthy pets with up-to-date vaccinations are eligible for transport.
- Pets must be securely contained in a suitable carrier or on a leash.
- For safety reasons, certain pets may be required to wear a muzzle (mouth cover) during transport, at the driver’s discretion.
- Aggressive or unmanageable pets may be refused transport at the driver’s discretion. In such cases, payment is non-refundable.
- Pet rides are only for pets; no human passengers are allowed as rides may be shared with other pets.
2. Owner’s Responsibility
- Owners must provide accurate information about their pets in the pet profile.
- Owners are responsible for making a fair judgment about whether their pet is fit for shared pet rides, as rides may include other pets and unfamiliar situations.
- Please ensure your pet is fit for travel and has not eaten a large meal within 2 hours of pick-up.
- Owners must be ready at the designated pick-up and drop-off times. A waiting period of up to 10 minutes is included; after that, additional charges may apply.
- If no one is available at the destination to receive the pet, the driver will attempt to contact the customer. Additional waiting or return trips may incur extra charges.
3. Liability, & Safety Procedures
- We take every precaution to ensure your pet’s safety, but Joi Pet Hotel is not liable for any injury, illness, loss, or death arising from circumstances beyond our control.
- in the event of a medical emergency, Joi Pet Hotel will attempt to contact the owner immediately. If unreachable, we reserve the right to seek veterinary care at the owner’s expense.
- Owners are responsible for any damage or injury caused by their pets during transport.
- Joi Pet Hotel is not responsible for the loss or damage of personal items accompanying pets during transport.
4. Booking & Payment
- All bookings must be made in advance via our website, phone, or in person.
- Full payment is required before the service is rendered.
- Prices are as listed on our website and may vary based on distance, size, or special needs.
5. Cancellations & Refunds
- Cancellations made at least 24 hours before the scheduled pick-up will receive a full refund.
- If a cancellation is made less than 24 hours before check-in, a 50% refund will be provided.
- If we are unable to provide the service due to unforeseen circumstances, a full refund will be issued.
6. Service Limitations & Refusal of Service
- Pet taxi service is subject to availability and may be affected by weather, road conditions, or other unforeseen circumstances.
- Joi Pet Hotel reserves the right to refuse service to any customer or pet at our discretion if safety or welfare is at risk.
7. changes to the policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
This Privacy Policy is between Joi Pet Hotel (“we,” “us,” or “our”) and you, the user (“you” or “your”), who accesses or uses our website and services. By using our website or engaging our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: When you make a booking, contact us, or sign up for updates, we may collect your name, email, phone number, address, and pet details.
- Payment Information: For online payments, we collect necessary payment details through secure third-party processors. We do not store your full payment info.
- Usage Data: We may collect data on how you use our website (like IP address, browser type, pages visited, and interaction times) to improve our services.
2. How We Use Your Information
- To process bookings and payments for pet hotel, daycare, grooming, and related services
- To communicate booking confirmations, reminders, and important updates
- To respond to your inquiries and provide customer support
- To improve our website, services, and user experience
- For marketing and promotional purposes, only if you’ve opted in
3. Sharing your Information
- We do not sell, rent, or trade your personal information to third parties.
- We may share your info with trusted service providers (like payment processors or IT support) who help us operate our website and services, under strict confidentiality.
- We may disclose information if required by law or to protect our rights, property, or safety.
4. Data Security
- We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we can’t guarantee absolute security.
5. Your Choices & Rights
- You can access, update, or request deletion of your personal data by contacting us.
- You may opt out of marketing communications at any time.
- Cookies can be managed through your browser settings.
6. Children’s Privacy
- Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have, we’ll promptly delete it.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
These Retail Product Terms of Sale (“Terms”) are between Joi Pet Hotel (“we,” “us,” or “our”) and you, the user (“you” or “your”), who accesses or uses our website and services. By using our website or purchasing our retail products, you agree to these Terms.
1. Product Information & Accuracy
- We make every effort to ensure that product descriptions, images, and prices on our website are accurate and up to date.
- In the event of any error or omission, we reserve the right to correct such errors and to refuse or cancel any order placed for products listed with incorrect information.
- If you receive a product that is not as described, you may return it unused and in its original packaging, subject to our Returns Policy.
2. Orders & Acceptance
- All product orders are subject to acceptance and availability. We reserve the right to limit quantities, refuse, or cancel any order at our discretion, including after an order has been submitted and payment received.
- If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method.
3. Pricing & Payment
- All prices are listed in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.
- Prices and availability may change at any time without prior notice.
- Full payment is required at the time of purchase using the payment methods specified on our website. Orders will only be processed upon successful payment.
4. Shipping, Delivery & Collection
- We offer shipping or in-store collection as specified at checkout. Shipping fees and delivery timelines will be stated during the purchase process.
- Delivery times provided are estimates and may be affected by factors beyond our control. We are not liable for delays caused by third-party couriers or unforeseen circumstances.
- You are responsible for providing accurate delivery information. Additional charges may apply for failed deliveries due to incorrect details.
5. Returns, Exchanges & Refunds
- You may return or exchange eligible products within 7 days of receipt, provided they are unused, in original packaging, and accompanied by proof of purchase.
- Perishable goods, opened items, and custom or special orders are not eligible for return or exchange unless defective or damaged upon arrival.
- If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receipt. We will arrange for a replacement, exchange, or full refund as appropriate.
- Refunds, if applicable, will be processed within 7 business days to your original payment method.
6. Product Use & Warranty
- Products are intended for the use described and should be used according to instructions provided. Misuse or modification of products voids any warranty or eligibility for return.
- Some products may include manufacturer warranties. Please refer to product documentation or contact us for details.
7. Limitation of Liability
- To the fullest extent permitted by law, Joi Pet Hotel is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.
- Our liability for defective or non-conforming products is limited to replacement, exchange, or refund as described in our Returns Policy.
8. Governing Law & Dispute Resolution
- These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or your purchase will be subject to the exclusive jurisdiction of Malaysian courts.