We accept Cats and most small to medium dog breeds that are well-socialized, fully vaccinated and dewormed.
Our facility is designed primarily for small to medium breeds.
To ensure:
– Comfortable enclosure space
– Safe movement areas
– Proper supervision
– Stress-free environment for all pets
Check Dog Breeds Here
Dogs:
– DHPP/DHLPP
– Rabies
– Bordetella (Kennel Cough)
Cats:
– FVRCP
– Rabies
Vaccinations must be valid and not expired.
Yes, please inform us before check-in and provide instructions. if it needs to be cooked, raw ingredients preparation, charges may apply, please bring the ingredients to us.
Pets stay in individual enclosures during rest, meals, and overnight stays.
Pets enjoy supervised daytime play in a shared activity area.
Only pets that pass temperament assessment can join the group play. Aggressive or high-stress pets remain in their individual enclosures for safety.
Playtime is designed to be safe, fun, and stress-free for all pets.
pets are monitored by staff at all times.
Your pet’s regular food (optional — we also sell food on-site, however unfamiliar food may cause stomach upset)
Any medications with instructions
A favorite blanket or toy (optional but recommended)
We provide Simple Pet Mat, water & feeding bowls, litter (for cats)
Yes, we may provide photo or video updates upon request. however Live CCTV access may be available to customers, subject to privacy and operational policies. To protect the privacy of other pets and customers, viewing access may be limited to specific areas or time periods.
Yes, owners are responsible for any damages caused by their pet to the facility, equipment, or other pets With Evidence such as chewed items, scratched furniture, or injury to other pets is recorded from CCTV. Staff aim to resolve incidents fairly and may discuss the situation with the owner before any charges.
Minor damage or wear from regular play is expected and acceptable.
Pets do not damage toys intentionally — they are simply playing.
We replace toys as part of maintaining a safe and enjoyable environment.
owners are not liable for the “damages”
We will immediately notify the owner if your pet shows signs of illness or injury.
If necessary, we will transport your pet to a veterinary clinic for treatment.
All veterinary expenses will be the responsibility of the owner.
We will administer medication strictly according to the veterinarian’s instructions.
We reserve the right to refuse any pet at any time, including on the day of admission, if the pet is deemed unhealthy, aggressive, or not meeting our requirements.
All information about your pet will be asked thoroughly before booking.
Providing false or misleading information may result in only 50% of the payment being refunded, as we have already prepared for your pet’s stay based on the information provided.
This ensures safety and fairness for all pets and staff.
view our terms of service here.
Full refund: Cancel at least 24 hours before scheduled check-in.
50% refund: Cancel less than 24 hours before check-in.
Booking changes: Requests (e.g., rescheduling) are subject to availability and should be made as early as possible.
Full cancellation terms click here.
Sanitization: We clean and disinfect all enclosures, play areas, and common spaces using pet-safe products.
Food & water: Pet bowls are regularly cleaned and replenished with fresh water. food bowls Immediately remove and washed after their meals.
Waste management: Pet waste is removed immediately and disposed of safely.
if we are only required to microwaved/reheat, just make a remark in “special request” field, no extra charges needed! make sure to use microwave safe container!